Frequently Asked Questions
116bet FAQ — Answers to All Your Questions
From opening an account to bonuses, payments, and security — find detailed answers to all common questions about 116bet right here.
116bet welcomes you. This FAQ page is designed specifically for players in Bangladesh, with detailed answers to the most frequently asked questions about account registration, deposits and withdrawals via bKash and Nagad, the welcome bonus, cricket betting, slots, and responsible gaming. Browse the topic sections below to find the information you need. If your question is not answered here, our 24/7 Bengali live chat support is always ready to help.
Account and Registration
To open an account at 116bet, you need an active mobile number and a password. The registration process is straightforward — your account will be ready in just a few minutes. Provide accurate details, as identity verification may be required when you make a withdrawal later.
No, each person is allowed only one account at 116bet. Opening multiple accounts is against our rules and can result in account suspension and forfeiture of bonuses. If you run into any issues, contact us via live chat.
On the 116bet login page, click the "Forgot your password?" option and enter your registered mobile number. A verification code will be sent, and you can easily set a new password. If you need help, contact our live chat support — we are available 24/7.
Yes, 116bet is fully mobile-friendly. Log in and play easily from any Android or iOS device browser. The site is fully optimised for mobile, so there is no need to download a separate app.
116bet is for people aged 21 and above only. During registration you must confirm that you meet the minimum age of 21. Underage users are strictly prohibited from creating an account or playing.
Deposits and Withdrawals
Deposits from bKash into 116bet are generally instant — your account balance is updated within a few minutes. If your balance does not appear after the transaction, contact live chat and have your payment reference number ready.
The minimum deposit at 116bet is ৳200 and the minimum withdrawal is ৳1,000 — this applies equally to bKash, Nagad, Rocket, Upay, and bank transfer. You can keep smaller amounts in your account as well.
Standard withdrawals at 116bet are processed within 1 hour. Once your withdrawal request is approved, the money will arrive quickly via bKash, Nagad, or your chosen method. Processing may take slightly longer at night or on bank holidays.
116bet supports all popular payment methods in Bangladesh: bKash, Nagad, Rocket, Upay and direct bank transfer. You can transact easily through major banks including Dutch-Bangla, BRAC, City, and Islami Bank.
116bet does not charge any additional processing fees. However, your payment provider (such as bKash or Nagad) may deduct a small charge according to their own policy — please check your mobile banking service's terms and conditions for details.
Yes, Nagad is one of the approved payment methods at 116bet. You can deposit easily using the Nagad app or USSD code. The minimum deposit is ৳200 and your balance is typically updated within a few minutes.
Games and How to Play
Betting on BPL matches at 116bet is simple — go to the cricket section, choose an ongoing or upcoming BPL match, and place your bet on your preferred outcome. Live betting is also available during the match. Review the odds carefully before placing a bet.
116bet offers slots, live casino, cricket and sports betting, esports, fishing games, and Big Hammer, among other categories. Game providers include PG Soft, Pragmatic Play, JILI, Spribe, Evolution Gaming, and many more.
RTP, or Return to Player, is the average percentage of wagered money returned to players over the long term. For example, a 96% RTP means that on average ৳96 is returned for every ৳100 bet — but this is an average figure and does not apply to every individual spin or round. A higher RTP generally indicates a better long-term return.
Bengali-speaking dealers may be available at some live casino tables, particularly those operated for Bangladeshi players. Evolution Gaming and Ezugi live tables feature dealers in various languages. Contact live chat for specific information.
All games at 116bet are sourced from established and trusted game providers who use Random Number Generator (RNG) technology. This technology ensures that every outcome is completely random and unbiased. Contact support to learn more about our fair play policy.
Live betting lets you place bets in real time while a T20 or IPL match is in progress. Odds change as the match situation develops. In the 116bet cricket section you can follow the live match score and updates, then place bets quickly as you decide.
Bonuses and Promotions
New members at 116bet receive a 150% bonus on their first deposit, up to a maximum of ৳20,000. Example: deposit ৳1,000 and receive ৳1,500 in bonus funds, giving you ৳2,500 to play with. To receive the bonus, keep the bonus option active when making your first deposit after opening an account.
The wagering requirement for the 116bet welcome bonus is 20x. This means you must wager the bonus amount 20 times before you can withdraw. Example: if you receive ৳1,500 in bonus funds, you must place a total of ৳30,000 in bets. See the bonus page for full terms and conditions.
The 116bet VIP program has three tiers: Bronze — weekly cashback up to 0.4%, Silver — up to 0.8%, and Gold — up to 1.2%. By playing regularly, you can automatically become eligible to move up to a higher tier.
VIP members receive cashback on their net losses each week at a set rate. For example, a Gold member can receive up to 1.2% cashback per week. This cashback is added directly to your account and is generally paid every Monday.
Yes, bonuses at 116bet have a set expiry period. The wagering requirement for the welcome bonus must be completed within a specific timeframe. Each promotion's detailed terms and conditions state the expiry date — read them before claiming a bonus.
Security and Responsible Gaming
Yes, 116bet uses SSL encryption technology to protect all your personal and financial information. Your data is never sold to third parties or shared without authorisation. Read our privacy policy for full details.
116bet takes responsible gaming seriously. If you feel gaming is getting out of control, contact our live chat — we can help you set deposit limits, take a temporary break, or apply self-exclusion. You are also encouraged to talk to a family member or friend.
Self-exclusion is a feature that lets you voluntarily suspend your account for a set period of time. To do this, contact 116bet via live chat or email at [email protected] and let us know how long you would like to take a break.
There are two ways to contact the 116bet support team: 24/7 Bengali live chat — visit the site, open the chat window, and speak with us directly; or email: [email protected]. Our support team provides assistance in Bengali around the clock.
If you notice any unfamiliar transactions or suspicious activity on your account, change your password immediately and notify 116bet via live chat or by emailing [email protected]. Our security team will investigate promptly and secure your account.
A strong password should be at least 8 characters long and include uppercase and lowercase letters, numbers, and special characters. Never use your date of birth or easily guessable words, and do not reuse a password from another site on 116bet.
Still have questions? Contact support
If you have anything else to ask beyond the questions above, our Bengali support team is by your side 24 hours a day, 7 days a week. Get a quick resolution via live chat or send a detailed question by email.
Live Chat Support
Our Bengali-speaking support agents are online 24/7. Open the chat window as soon as you visit the site.
Always Active
Email Support
Email us for detailed questions or complaints. We will reply as quickly as possible.
Start now at 116bet
Open an account, get a 150% bonus on your first deposit, and enjoy the best gaming experience in Bangladesh.