116bet Terms and Conditions

1 General Provisions

116bet is an online gaming platform that provides entertainment services for players in Bangladesh. This platform operates under the domain www.116bet.lat.

These Terms have been prepared in Bengali and are specifically designed for users in Bangladesh. In the event of any dispute or ambiguity, the Bengali version shall be considered authoritative.

These Terms must be read together with the following supplementary policies:

• Privacy Policy
• Responsible Gaming Guidelines
• Bonus and Promotion Policy

2 Account Registration and Eligibility

2.1 Eligibility to Register

To open an account with 116bet, you must meet the following conditions:

• You must be at least 21 years of age.
• You are participating on this platform entirely of your own free will.
• All information you provide is truthful, accurate, and complete.
• You have a valid and active mobile number or email address.
• You have not previously opened an account with 116bet that was suspended or closed.

2.2 One Person, One Account Policy

Each individual may operate only one account. If a single person is found to have multiple accounts, those accounts will be identified and closed, and the associated balances may be forfeited. Multiple accounts operated from the same device, IP address, or payment method are also prohibited.

2.3 Registration Process

During registration, please provide your name, date of birth, mobile number, and payment details accurately. In the event of incorrect information being provided, 116bet reserves the right to suspend the account.

3 Account Verification

116bet reserves the right to verify the identity of an account holder at any time. This process is essential to ensure financial security and prevent fraud.

The following documents may be requested for verification:

• A photo of your National ID (NID) or passport
• Proof of address (recent utility bill or bank statement)
• Proof of ownership of the payment method used (e.g., bKash or Nagad account details)

If verification is not completed within the specified time, the account's withdrawal facility may be temporarily suspended. For any assistance with the verification process, please contact our 24/7 live chat support.

4 Deposit and Withdrawal Policy

4.1 Deposit Rules

Funds can be deposited into 116bet using the following methods:

• bKash
• Nagad
• Rocket
• Upay
• Bank Transfer

Deposited funds must come solely from the user's own legitimate sources. Depositing funds through a third party is prohibited. Any suspicious transactions may be subject to investigation.

4.2 Withdrawal Rules

The minimum withdrawal amount is ৳1,000. Withdrawal requests are generally processed within 1 hour.

• Withdrawals can only be made through the same method used for the deposit.
• If an account is not fully verified, the withdrawal process may be delayed.
• Restrictions on withdrawals may apply while an active bonus wagering requirement is in progress.
• 116bet reserves the right to hold any unusual withdrawal request for verification.

4.3 Transaction Fees

116bet generally does not charge any fees on deposits or withdrawals. However, your payment service provider (bKash, Nagad, bank, etc.) may apply their own fees, for which 116bet is not responsible.

5 Bonuses and Promotional Offers

5.1 Welcome Bonus

New members will receive a 150% welcome bonus on their first deposit, up to a maximum of ৳20,000.

5.2 Wagering Requirements

A 20x wagering requirement applies to all bonuses. This means you must wager an amount equal to 20 times the bonus before withdrawing the bonus funds. Winnings from a bonus cannot be withdrawn until the wagering requirement has been fully met.

5.3 Bonus Terms

• Each bonus must be used within a specified validity period; the bonus will be cancelled if it expires.
• Multiple bonuses cannot be combined at the same time unless specifically stated in the promotional terms.
• 116bet reserves the right to cancel a bonus if there is suspicion of bonus abuse.
• 116bet reserves the right to modify, suspend, or cancel any bonus or promotion.

6 Gaming Rules

Various types of games are available on 116bet — including slots, live casino, cricket and other sports betting, esports, and Big Hammer. Each game has its own detailed rules which can be viewed in the game interface.

6.1 General Gaming Policy

• Game outcomes are determined through a Random Number Generator (RNG) or live dealer system.
• A game result may be deemed void due to a technical error, and the related bet will be refunded.
• 116bet is not liable for losses caused by disconnection.
• If a technical issue is noticed in any game, please notify the support team immediately.

6.2 Sports Betting Guidelines

For bets on cricket (BPL, IPL, T20 World Cup, ICC tournaments), football, kabaddi, and other sports, wins and losses will be determined based on event results and official announcements. If an event is cancelled or postponed, bets will be settled in accordance with 116bet's rules.

7 Prohibited Conduct

The following activities are strictly prohibited on 116bet:

• Fraud, deception, or abuse of the bonus system.
• Accessing another person's account or playing on behalf of a third party without authorization.
• Opening or operating multiple accounts.
• Using automated software, bots, or other tools to play games.
• Money laundering or depositing funds from illegal sources.
• Attempting to breach the platform's security systems.
• Harassing or behaving disrespectfully toward other users.

8 Account Suspension and Closure

8.1 116bet's Rights

116bet reserves the right to temporarily suspend or permanently close any account without prior notice in the following circumstances:

• If any provision of these Terms is violated.
• If there is suspicion of fraudulent or deceptive activity.
• If account information is proven to be false.
• If verification documents are not provided.
• Due to legal or regulatory obligations.

8.2 User Rights

You may close your own account at any time by contacting our support team. The opportunity to withdraw all valid balances will be provided before account closure, unless the account has a matter under investigation.

9 Responsible Gaming

116bet is fully committed to responsible gaming. We believe that gaming is for entertainment and should not be a cause of financial harm.

The following protective tools are available on our platform:

• Deposit Limits: Set daily, weekly, or monthly deposit limits.
• Gaming Break: Temporarily pause account activity for a set period of time.
• Self-Exclusion: Take advantage of long-term self-exclusion.
• Support: Access professional counselling to address problem gambling.

To learn more about responsible gaming, please visit our Responsible Gaming page.

10 Privacy and Data Protection

The protection of your personal information is extremely important to us. We keep your information secure using SSL encryption and modern cybersecurity measures.

We collect your information for the following purposes:

• Account verification and identity confirmation.
• Processing financial transactions.
• Ensuring fair play and fraud prevention.
• Providing customer service.
• Meeting legal and regulatory obligations.

Your information is not sold to third parties. To learn more, please read our Privacy Policy.

11 Intellectual Property

116bet's website, logo, brand name, graphics, text and other content are owned by us or properly licensed. No part of this content may be reproduced, modified or distributed without our prior written permission.

116bet reserves the right to use any feedback, suggestions or comments collected from users.

12 Limitation of Liability

To the extent permitted by applicable law, 116bet will not be liable for the following:

• Loss or impact on bet outcomes caused by internet connection disruptions.
• Issues arising from errors in third-party software or services.
• Any event beyond our control (force majeure).
• Loss caused by the user's own negligence or violation of the rules.

In any case, 116bet's total liability will be limited to the amount of the transaction in dispute.

13 Changes to Terms

116bet reserves the right to modify these terms at any time. Users will be notified of significant changes via email or through the platform.

If you continue to use the platform after the updated terms are published, it will be assumed that you have accepted the new terms. If you do not agree with the revised terms, please stop using the platform and contact us to close your account.

The date of the most recent update will always be displayed at the top of this page.

14 Contact & Dispute Resolution

14.1 Contact

For any questions, complaints or suggestions regarding these terms or our services, please contact us:

• 24/7 Live Chat Support (in Bengali)
• [email protected]

14.2 Complaint Resolution Process

When a dispute or complaint is received, we resolve it through the following steps:

1. Initial Stage: Notify our support team via live chat or email.
2. Review: Our team will review the complaint within 48 hours.
3. Decision: A specific decision will be communicated after the investigation.
4. Appeal: There is an option to appeal against the decision.

116bet is committed to fair play and transparency, and strives to resolve all complaints impartially.