116bet Privacy Policy
At 116bet, the security of your personal information is our top priority. This policy describes in detail how we collect, use, and protect your information.
Table of Contents
This privacy policy applies to the 116bet online gaming platform. By using the 116bet website and all services included within it, you are considered to have agreed to the terms of this privacy policy. Please read this policy carefully. If you have any questions, contact us directly.
1. Introduction
116bet ("we", "our", or "platform") operates a safe and reliable online gaming platform for players in Bangladesh. We take your personal privacy seriously and exercise the utmost care in collecting, storing, and using your information.
This privacy policy explains in detail what personal information 116bet collects, the purposes for which it is used, how long it is retained, and what your rights are. This policy applies to individuals who visit our website, register an account, use our gaming services, or contact our support team.
Our data protection practices are conducted in accordance with international standards, and we use industry-standard security technology including SSL encryption. 116bet never sells your personal information to third parties.
2. What Information We Collect
Registration Information
When opening an account, we collect the following information:
- Full name (in Bengali or English)
- Date of birth (for age verification)
- Email address
- Mobile number
- Preferred currency (BDT / Taka)
- Username and password (encrypted)
Identity Verification Information
Required for secure transactions and anti-money laundering purposes:
- National ID (NID) number
- Passport or driving licence (where applicable)
- Copy of photo identification document
- Proof of address
Financial Information
Information required for deposit and withdrawal processing:
- bKash, Nagad, Rocket, or Upay number
- Bank account details (for bank transfers)
- Transaction history and amounts
- Time and method of deposits and withdrawals
Technical Information
Information collected automatically while using the website:
- IP address and device information
- Browser type and language
- Login time and date
- Pages visited and session data
- Cookies and tracking data
3. Purpose of Data Collection
116bet uses your personal information only for specific, lawful, and transparent purposes. Each purpose for which we use your information is described in detail below:
Your information is used to create, verify, manage, and secure your account. This information is needed to ensure successful login and to assist with password recovery.
Financial information is used to safely process deposit and withdrawal transactions via bKash, Nagad, Rocket, Upay, or bank transfer.
Your information is used to ensure account security, identify unusual activity, and prevent fraudulent transactions.
Your information is used to assist our 24/7 live chat support team in resolving your questions, complaints, or issues.
Analytical data is used to improve the platform experience, add new features, and resolve technical issues.
With your consent, your information is used to inform you about bonus offers, promotions, and important updates. You can opt out of these communications at any time.
4. Legal Basis for Processing
116bet processes your personal information on the following legal bases:
- Contract performance: Processing information necessary to manage your account and provide gaming services is part of our service agreement.
- Legal obligation: Retaining information to meet anti-money laundering (AML) laws, age verification requirements, and financial regulatory obligations is mandatory.
- Legitimate interests: Your information is used in our legitimate business interests to prevent fraud, ensure security, and improve the platform.
- Consent: Your information is used on the basis of your explicit consent for promotional communications and optional features.
5. Cookies and Tracking
The 116bet website uses cookies and similar tracking technologies. Cookies are small text files stored on your device that help improve website functionality.
Essential Cookies
Essential for the basic functionality of the website. Stores login sessions, security tokens, and language preferences.
Analytics Cookies
Measures how many users visit which pages. Used to improve platform performance.
Functional Cookies
Helps remember your preferences, such as theme settings, game history, and personalised experience.
Security Cookies
Used to prevent CSRF attacks, detect suspicious activity, and ensure account security.
You can control or delete cookies at any time by changing your browser settings. Please note, however, that disabling essential cookies may disrupt some important website functionality and you may have difficulty logging in.
6. Sharing Information with Third Parties
116bet never sells your personal information to third parties for commercial purposes. However, limited information sharing may occur in the specific circumstances described below:
Payment Providers
Only the information necessary to complete transactions is shared with payment providers such as bKash, Nagad, Rocket, Upay, and banks. These providers are governed by their own privacy policies.
Game Providers
Minimum information necessary to deliver gaming services is shared with game providers such as Pragmatic Play, Evolution Gaming, PG Soft, JILI, and Spribe. This information relates primarily to session management and betting history.
Security and Compliance
Limited information may be shared to meet legal obligations, such as with anti-money laundering (AML) checks and fraud detection services.
Legal Authorities
Information may be disclosed in response to court orders or lawful requests from government authorities under applicable laws in Bangladesh. In such cases we always provide only the minimum information required.
7. Data Retention Period
116bet retains your information in accordance with the policy described below:
- Active account: All information is retained for as long as your account remains active.
- Financial transaction data: Retained for a specified period after account closure as required by law.
- Identity verification data: Retained for the period necessary to meet regulatory obligations.
- Technical log data: Retained for a limited period for security analysis.
- Marketing consent: Retained until you withdraw your consent.
When the data retention period ends, we delete or anonymise information using secure methods so that it is no longer personally identifiable.
8. Your Rights
As a 116bet user, you have the following rights over your personal information. Contact our support team to exercise these rights.
Right to Access
You have the right to request a complete copy of the information we hold about you.
Right to Rectification
If any information we hold about you is incorrect, you may request that it be corrected.
Right to Erasure
In certain circumstances you may request that your personal information be deleted, unless legal obligations require it to be retained.
Right to Object to Processing
You have the right to object to the processing of your information for specific purposes, including marketing communications and profiling.
Right to Data Portability
You may request your information in a structured, machine-readable format.
Right to Restrict Processing
In certain circumstances you may request that processing of your information be temporarily suspended.
To exercise any of the rights above, contact us by email ([email protected]) or through our 24/7 live chat. We will do our best to respond to your request within a reasonable time after receiving it.
9. Data Security Measures
116bet has put in place industry-standard technical and organisational measures to protect your personal information. Our security infrastructure is continuously monitored and improved.
SSL Encryption
The highest-grade SSL/TLS encryption is applied across our website and applications, keeping your information secure.
Data Encryption
Sensitive information stored in our databases — especially passwords and financial data — is protected by strong encryption algorithms.
Continuous Monitoring
Our security team monitors systems 24/7 and quickly detects any suspicious activity.
Access Control
Strict access control policies are followed. Only authorised personnel are granted access to the information they need.
Regular Backups
Data is backed up securely on a regular basis and a disaster recovery plan is kept in place.
Security Testing
Regular security audits and penetration testing are conducted to identify and address vulnerabilities.
Although we apply the highest security measures, it is not possible to guarantee complete security when transmitting information over the internet. Your contribution to your account's security also matters — use a strong password and do not share your login details with anyone. If you notice any suspicious activity, contact us immediately.
10. Privacy of Minors
All services of 116bet are strictly for persons aged 21 or older. We do not knowingly collect personal information from anyone under the age of 21.
Age verification is mandatory during registration. If we become aware that someone under the age of 21 has registered on our platform, we will immediately close that account and delete the related information.
If you believe that someone under the age of 21 has opened an account on our platform, please let us know at [email protected].
11. Policy Changes
116bet reserves the right to update or amend this privacy policy from time to time. If any significant changes are made to the policy, we will notify you in the following ways:
- A notice will be published on the website
- Registered users will be informed of the changes by email
- A notification may be displayed on the login page
If you continue using our platform after the changes, you will be considered to have agreed to the new privacy policy. You should review the latest version of this policy regularly.
The current version of this policy took effect in January 2026 and replaces all previous versions.
12. Contact Us
Privacy-Related Contact
If you have any questions, concerns, or complaints about this privacy policy, or if you wish to exercise your data rights, please contact us through any of the channels below.
Helpful Information
Please include your account details in your request.
Identity verification may be required to access or delete information.
Some information may not be possible to delete due to legal obligations.
We are fully capable of communicating in Bengali.